After-Sales Support
Service & Maintenance
Comprehensive after-sales service including maintenance, repairs, relocations and 24/7 support to keep your storage systems performing at their best.
Our nationwide service and support team covers professional servicing and repairs across the UK, so help is never far away when you need it.
We specialise in VLM repairs and maintenance (Vertical Lift Modules), and can service and repair VLMs from many manufacturers.
What We Offer
Our Services
Maintenance & Repairs
Scheduled preventative maintenance and responsive breakdown repair services to keep your systems running at peak performance.
Refurbishment
Extend the life of your existing equipment with comprehensive refurbishment and upgrade programmes.
Relocations & Moves
Expert disassembly, transportation and reinstallation when you need to move your storage systems.
24/7 Support
Round-the-clock emergency support with rapid response times to minimise downtime.
Technical Helpdesk
Dedicated technical support line staffed by experienced engineers who understand your systems.
Service Contracts
Tailored service agreements designed around your specific equipment and operational needs.
Meet the team
Nationwide service & support
Field engineers and support staff work together to keep your systems running—from planned maintenance to urgent repairs—with coverage across the country.
Whether you run a Randex solution or an existing VLM from another supplier, we can help with servicing, repairs, parts support and maintenance planning.
How It Works
Our Service Process
01
Report
Contact our helpdesk to report an issue or schedule maintenance.
02
Assess
Our engineers assess the situation and plan the best course of action.
03
Resolve
Skilled technicians carry out repairs or maintenance on-site.
04
Follow Up
We confirm everything is running smoothly and update your service log.
Need Service or Support?
Whether it's routine maintenance, an urgent repair, or a system relocation, our team is ready to help.